Especially if you are like me and are on re-watch 20 of “Big Bang Theory” — it might be time for a hobby.

In this face-off between two customer service-focused help desk giants, I compare Freshdesk Omni and Zendesk for Customer ...

We have finally brought one of our most requested artists to the Tiny Desk: Jill Scott! "I thought about you so much," Scott tells the audience. "I was, like, 'One day, Imma be on Tiny Desk!' " In ...

Tips for upgrading your work space and feeling both more organized and more creative. By Megan O’Sullivan Megan O’Sullivan is a writer based in Brooklyn. On her desk is a vintage brass table lamp, a ...

After years of blown budgets and missed deadlines, Washington state’s two biggest technology projects may be showing signs of life. Monday saw the restart of a stalled upgrade to the aging workers’ ...

The Transportation Security Administration has announced a contract opportunity with an estimated value exceeding $100 million for enterprise-wide IT support services under the Field Operations & ...

The Department of Homeland Security is planning to bring on a contractor to support the Transportation Security Administration’s IT help desk, according to a post on the department’s contract ...

IT: Welcome to Derry, starring Bill Skarsgård and inspired by Stephen King’s classic novel, premieres on streaming and cable on Sunday. Forbes‘IT: Welcome To Derry’ Rotten Tomatoes Reviews: Does ...

Supply chain risk is surging among global businesses. Verizon claims that third-party involvement in data breaches doubled over the past year to 30%. Yet usually this kind of risk is framed in terms ...

Aging help desk systems hinder remote support and IT fixes. Cloud-based help desks cut costs, ease complexity, boost IT. 28% of businesses are automating IT and help desk services. Along with aging ...

I’ve had a lot of cool tech come across my desk over the years, from wireless charging mousepads to high-end webcams, from assorted fidget toys to overpriced office chairs. There’s always something ...