AI startups, beware. Without retention and adoption, funding won’t save you.

In an era defined by sequential shocks—a pandemic, geopolitical fractures, economic volatility and climate disruptions—the global shipping and logistics industry stands as both a barometer of world ...

Most SEO work means tab-switching between GSC, GA4, Ads, and AI tools. What if one setup could cross-reference them all?

In yet another upheaval in an agency already racked by upheaval, the U.S. CDC announced Feb. 23 that Ralph Abraham, its principal deputy director, chose to step down, effective immediately, so he ...

Abstract: This research examines the customer churn issues in the telecommunications industry, which significantly impact companies by leading to revenue loss and high costs associated with acquiring ...

Abstract: Customer churn is a significant issue for financial institutions because it is cheaper to retain existing customers than to acquire brand new customers. This study presents a machine ...

It’s been a bumpy start to the year for artificial intelligence stocks, as anxiety about whether massive investments in AI will pay off permeates markets and weighs on some of the hottest names in the ...

Most customer support organizations are built to serve the loudest 10% of users — the ones who open tickets. The greater risk lies with the silent majority who encounter friction, say nothing, and ...

A group exhibition at Pioneer Works in Brooklyn takes an idiosyncratic look at the global textile trade. By Travis Diehl It’s worth remembering that every piece of clothing you own is at least partly ...

Verizon has been turning to price hikes to drive revenue and profit growth over the past few years. This has boosted churn as customers got fed up with rising prices. Verizon is now down with empty ...