Difficult discussions often bring tension and uncomfortable silences. People struggle to find the right words when emotions ...

Emotionally intelligent leadership isn’t just a soft skill; it’s a strategic advantage. Especially when it comes to conflict. According to research from CPP (now The Myers-Briggs Company), the average ...

How many times have you avoided a subject that feels awkward, glossed over a point of tension, or redirected a conversation safely away from conflict? While these techniques may be useful to preserve ...

Working with senior executives taught me that leaders who advance their careers don't avoid tough conversations that make everyone else uncomfortable. Instead, they've figured out how to turn those ...

Most of us don’t wake up eager for a difficult conversation. By their very nature, these conversations can feel uncomfortable, challenging, and awkward. You’ve likely faced one you dreaded, put off, ...