The Internal Revenue Service, facing criticism over long hold times and disconnects when taxpayers try to reach its offices, is adding more options for callers to reach automated voice bots that can ...

The IRS has added to the repertoire of its telephone-answering “voice bots” the ability to manage taxpayers’ requests to establish or change a tax payment plan. In a news release and conference call ...

Dunkin’ Donuts is the latest restaurant company to introduce voice-activated ordering, announcing its integration with Amazon’s Alexa in late August. Dunkin’s platform allows DD Perks loyalty members ...

Sales teams are constantly under pressure to hit their sales targets faster and be more productive and efficient. That’s where AI voice bots can be beneficial. In addition to being powerful customer ...

With today’s technology capabilities, consumers want simple, fast, efficient and effective interactions. They tell Google to direct them to their favorite coffee shop; they ask Alexa for the weather ...

ZHEJIANG, East China — We all know the feeling. You receive a call from an unknown number, answer it, and bring your phone to your ear. On the other end, a recorded voice spews out an advertisement.

IBM and Oracle both forecast that by 2020, 80% of interaction between businesses and users will be automated. Although that prediction may be a bit too optimistic, Robotic Process Automation (RPA) is ...