ServiceNow plans automation of L1 Service Desk roles, promises more AI ‘specialists’ to come

ServiceNow has released a new AI tool to help human workers, and is readying their replacement, the Autonomous Workforce, for ...
CSOonline

ServiceNow adds new features to Major Security Incident Management Workspace

New features allow users to add their own report templates and format and configure reports based on requirements in MSIM platform designed to help teams track and resolve critical security incidents.
TechRepublic

ServiceNow vs Jira Service Management: Compare DevOps tools

Management systems for DevOps have grown in popularity over the years, as many organizations have brought software developers, IT and DevOps under a single roof. Software platforms like Jira Service ...
Business Wire

ServiceNow Named a Leader in Gartner Magic Quadrant for IT Service Management Tools for Sixth Consecutive Year

SANTA CLARA, Calif.--(BUSINESS WIRE)--For six years running, ServiceNow (NYSE: NOW), the company that makes work, work better for people, has been named a Leader in the 2019 Gartner Magic Quadrant for ...