Enterprise management software company Workday Inc. today unveiled a workforce management system designed to help companies track, govern and optimize their growing artificial intelligence agent ...

AI agents are so popular that businesses now need a dashboard specifically for managing all their AI agents. At least, Microsoft is betting they’ll need one, since the company just launched Agent 365 ...

Monday.com says its agents can perform actions across multiple channels, including email and phone calls, potentially saving users time planning events or answering customer queries. Monday.com is set ...

Call center quality assurance (QA) software — and its enterprise counterpart, contact center quality assurance software — have become essential for businesses that want to provide consistently high ...